A customer in the logistics industry reported that their own customers were increasingly consulting about transportation to Okinawa.
However, the customer’s resources lacked know-how on transportation to Okinawa and even if they asked another supplier, there were cases where it took from a week to ten days to deliver. In addition, depending on the size of the cargo, transportation could be cut off so they had issues over their contract for transportation to the Okinawa region.
Case of Problem Solving
We realized safe transportation to Okinawa by using regular transportation from Port of Nagoya.
| Industry | Logistics |
|---|---|
| Type of cargo | Miscellaneous goods, etc. |
| Purpose | Cultivation of transportation methods to the Okinawa region |
| Transportation area | Okinawa |
There are few companies that handle the Okinawa route to and from Port of Nagoya, and there are many customers even among logistics companies who have issues establishing methods for transportation to Okinawa. We have regular transportation from Port of Nagoya so we can provide a wide range of services.
Problem
- A customer consulted us about transportation to Okinawa.
- There was a limit to how much they could ask other companies to do and they had issues with their transportation contract to the Okinawa region.
Proposed solution
- It can be used for everything from small to large cargo.
- The shortest schedule (5 to 6 days) is possible based on the date of departure from Port of Nagoya.
Results and effects
- Reducing lead times led to improved services.
- We obtained high evaluations for safety, low-cost transportation and lead times.
Problem
Internal resources lacked know-how in transportation to Okinawa.
Proposed solution
We proposed our regular transportation from Port of Nagoya.
We explained the details of our regular transportation service from Port of Nagoya. In particular, we explained that our transportation service to Okinawa can handle all types of transportation, large and small.
Also, the shortest schedule (5 to 6 days) is possible based on the date of departure from Port of Nagoya. There are a variety of basic transportation rates, for small-lot consolidated transportation, containers and fully-chartered trailer transportation.
Results and effects
The customer was able to secure a safe transportation method to Okinawa.
Firstly, they thanked us for being able to ensure a safe transportation method to Okinawa. As for schedules, being able to shorten lead times led to service improvements.
After actually receiving a request, we gained a high evaluation for the safety of our services, low-cost transportation and lead-times.
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